Cafe: East vs. West

People often go to cafe not for coffee but for work. According to Mehta, Zhu, and Cheema (2012), an appropriate ambient noise (e.g., cafe noise) enhances work performance. Their five studies showed that people performed creative tasks better when surrounded by the moderate ambient noise (70db) than the low one (50db) or the high one (85db). They argue that when people are surrounded by the moderate ambient noise, people cannot process information easily and thus they focus on their work harder and think more abstractly and creatively.

One website picked up their findings and enables its visitors to play a pre-recorded coffee shop noise at your computer (Coffitivity).

20120708 @ Cafe bene
Cafe “Bene” @ Seoul
Cafe @ Seoul
Cafe “Gurunaru” @ Seoul

Many other space attributes beyond sound are discussed on how to create the ideal workspace. According to the Psyblog run by Jeremy Dean, for instance, there are six tips to do so: (1) avoid open-plan, (2) the great tidy-messy debate, (3) curvy is beautiful, (4) room with a (picture of a) view, (5) plants, and (6) decorates. When it comes to coffee shop chains, Starbucks seem to meet many tips while other competing Canadian coffee shop chains such as Second Cup or Tim Hortons seem to meet only few.

However, more space attributes (in a coffee place) will affect work performance. Two example attributes are whether a coffee place is indoor or outdoor and whether it is brand-new or run-down. Interestingly, most local coffee shops in Seoul are indoors and brand-new while many local coffee shops in North American cities are outdoors and relatively run-down. Since I generally worked more productively when I was at the local coffee shops in North America than when I was at those in Seoul, I expect [outdoor] and [run-down] might be extra critical attributes for a coffee shop to be an ideal workplace.

Cafe @ Boston
Cafe “Au Bon Pain” @ Boston
Cafe @ Virginia
Cafe “Aromas” @ Virginia

Behavioral Economics for Design

20130821_Behavioral Economics for Design @ ICED13 Young Members Event

Designers will benefit from BDT (Behavioral Decision Theory) or Behavioral Economics in two ways. First, they could improve the effectiveness of their design outcomes by finding users’ psychological errors and then creating designerly solutions. Secondly, they could enhance the efficiency of their own design process by identifying and correcting the psychological mistakes that they often make.

20130820_@ ICED13_Jaewoo Joo
@ Young Members Event, ICED13

Participation for immersive experience

Exhibition @ Seoul
http://blog.daum.net/runman67/7047692

When people visit a historical place, they wonder what happened long time ago. They sometimes enjoy watching an exhibition such as changing royal guards in Seoul (above). In the historic place at the Colonial Williamsburg in Virginia, however, young visitors go beyond watching an event; they march in the parade with soldiers. This immersive experience will give the visitors an unforgettable piece of memory.

[youtube=http://www.youtube.com/watch?v=3JpWEr7WbLA]

Blue iced tea is popular

 

Color determines food judgment. According to Hoegg and Alba (2007), for instance, the brightness of an orange juice affects people’s taste discrimination more strongly than its brand name (e.g., Tropicana or Winn-Dixie) or its price information. Food judgment is probably influenced by the hue and saturation of the food as well.

Recently, I find some stores selling blue-colored iced tea. This unexpected color may attract significant attention among those who do not drink teas or who is visually attentive such as kids. However, most adults around me infer it as a poor-quality fake beverage because, they believe, tea is supposed to be orange rust or brown regardless of its temperature. This suggests that changing the color of a given product enables designers and marketers to pursue a new market by sacrificing their traditional market.

Surprisingly, there exists a green wine called Vinho Verde in the world! 🙂

20130731_Ice tea @ Seoul

Hoegg, JoAndrea and Joseph W. Alba (2007), “Taste Perception: More than Meets the Tongue,” Journal of Consumer Research, 33 (4), 490–98.

Perceptual discrimination is fundamental to rational choice in many product categories yet rarely examined in consumer research. The present research investigates discrimination as it pertains to consumers’ ability to identify differences—or the lack thereof—among gustatory stimuli. Three experiments reveal systematic bias resulting from the presence of common visual and verbal product cues. Particularly noteworthy is the finding that the amount of bias induced by a subtle, nonevaluative cue can far exceed the bias induced by overt and well‐established evaluative cues. In addition, the effects these cues have on perceptual discrimination diverge from the effects they have on preference.

Street people: East vs. West

20130717_Street people @ Seoul

Street people are the people who live a public life on the streets of a city. Some ask us to view them as our community members (e.g., Homelessguide) and others consider them as business opportunities (e.g., Fortune at the Bottom of the Pyramid). Regardless of our objectives whether we want to help them or make money from them, we need to understand street people more deeply.

From the psychological point of view, their behavior differs depending on where they live. Most street people whom I have seen in Seoul have avoided interacting with me; they hide themselves from public. In contrast, many street people I have met in Toronto have tried to interact with me; they ask passers-by for change and sometimes chat briefly. It seems that social issues (e.g., losing faces or keeping distant from people) are more critical to relatively passive, Asian street people whereas economic issues (e.g., making money) are more desperate to relatively active, North American street people.

By Jonathan Jenkins, Toronto Sun, August 14, 2011
By Jonathan Jenkins, Toronto Sun, August 14, 2011

If their behavioral difference comes from how WE treat them, we should not ask street people to change their behavior: Instead, WE may need to change the way we treat them. In particular, Asians including me may need to invest social resources (e.g., smile) rather than economic resources (e.g., money) to befriend street people.

Young Members Event, ICED 2013 @ Seoul

ICED13_Young Members Event

The Design Society and the Organizing Committee of ICED13 invite young design researchers and designers, including design students, to participate in this discussion on the future of design and to join the networking of international young design community. Please send an email to dinstitute@skku.edu with your name, affiliation and contact information by August 16th (Friday) to join this free of charge special event. For more information, please visit ICED13 website, www.iced13.org, or send your inquires to the Creative Design Institute, dinstitute@skku.edu.

Dessert design workshop @ Cognitive Science 2013 (2)

* Continued from Dessert design workshop @ Cognitive Science 2013

20130719_Dessert design @ Huffington Post

…Breakthrough innovation occurs when knowledge and experiences from vastly disparate areas are synthesized into new solutions. In this particular instance, someone from a Korean cultural background had combined “The Little Prince” by the French aristocrat, writer, poet and aviator, Antoine de Saint-Exupéry, with a dessert entree, a course that is still relatively new to Korean culture. Not even the French could have come up with that combination!…

Advertising for competitve market

Research framework

 

While the relationship between advertising expenditures and sales has been much discussed, whether product market competition affects their relationship has been little examined. We address this question by analyzing the financial performance data of 6,018 companies for 14 years (1997-2011). Our data analysis supports two hypotheses that (1) increasing advertising expenditures increase sales in the subsequent year and that (2) this effect is stronger when the product market competition is high than when it is low. Our findings advance the academic understanding of advertising effect as well as provide practical implications to advertising managers.

 

What happens if we love artificial plants?

20130606_Ran @ Kyunggi (2)

Most urban dwellers want authentic, natural goods. Unfortunately, growing plants or baking breads requires a significant amount of effort. Therefore, they often buy artificial ones instead.

20130620_@ Paris Croissant

Many artificial products are delicately crafted. I am often confused between an artificial product with a real one. See the two following pictures. The one above is the the real frozen beer in the plastic cup, and the one below is the artificial beer in the glass available at the Kirin Ichiban popup store.

20130621_@ Kirin Ichibang (1)
20130621_@ Kirin Ichibang (2)

In general, artificial products look too good to me. For example, artificial plants are cleanly green, artificial breads are beautifully baked, and artificial beers have a just right amount of foam. The more we are exposed to these perfectly beautiful artificial products, the more we will enjoy the visually best moment of each product and ignore the amount of effort to invest to enjoy it. Artificial products may lead people to discount the value of effort or labor, which is contrary to effort heuristic or IKEA effect.

**

Reference 1

Morales, A. C. (2005). Giving firms an “E” for effort: Consumer responses to high-effort firms. Journal of Consumer Research, 31(4), 806–812.

This research shows that consumers reward firms for extra effort. More specifically, a series of three laboratory experiments shows that when firms exert extra effort in making or displaying their products, consumers reward them by increasing their willingness to pay, store choice, and overall evaluations, even if the actual quality of the products is not improved. This rewarding process is defined broadly as general reciprocity. Consistent with attribution theory, the rewarding of generally directed effort is mediated by feelings of gratitude. When consumers infer that effort is motivated by persuasion, however, they no longer feel gratitude and do not reward high-effort firms.

**

Reference 2

Norton, M. I., Mochon, D., & Ariely, D. (2012). The “IKEA Effect”: When labor leads to love. Journal of Consumer Psychology, 22(3), 453–460.

In four studies in which consumers assembled IKEA boxes, folded origami, and built sets of Legos, we demonstrate and investigate boundary conditions for the IKEA effect-the increase in valuation of self-made products. Participants saw their amateurish creations as similar in value to experts’ creations, and expected others to share their opinions. We show that labor leads to love only when labor results in successful completion of tasks; when participants built and then destroyed their creations, or failed to complete them, the IKEA effect dissipated. Finally, we show that labor increases valuation for both “do-it-yourselfers” and novices.

Holistic approach for furniture sellers

20130606_Ran @ Kyunggi (6)

An analytic approach can make a store appear cheap, while a holistic approach can create a more upscale impression.

20130606_Ran @ Kyunggi (4)

I recently visited a furniture store where items were simply piled up, making it hard for me to visualize how a room would look. This analytic approach discouraged me from making any purchases.

If the store manager adopted a holistic approach by displaying carefully selected items in themed sections, the store would appear more upscale, and I might be inspired to buy something. (Is this the secret behind the appeal of upscale home decor stores?)

Jaewoo Joo | design thinking, behavioral economics, field experiment, customer experience