Jaewoo teaches and writes about design thinking and behavioral economics for customer experience, new product development, and new product adoption. He is an associate professor of marketing and participating professor of experience design at Kookmin University.
Choosing right color is difficult for car buyers. Tesla store in Toronto helps visitors make decisions by allowing them to see and touch a few samples. In the store, two working vehicles stand in the middle and they are surrounded by a wide variety of color samples. Many visitors carefully view them.
I recently visited a MicroSoft Store in a shopping mall in Toronto. My first impression was that it looks highly similar to the Apple Store. For instance, the MS Store places a simple logo outside, displays a wide variety of working devices on the tables, and has many assistants wearing blue (!) T-shirts. However, many visitors in the MS Store spent their time on playing gesture-recognition X-BOX video games. Only few paid attention to the physical devices and virtually none of them had any conversation with the MS assistants.
Different from the MS Store, the Apple Store in the same shopping mall had more visitors who played with the working device on the tables or who had a conversation with the assistants. At the surface level, the visitors and the assistants in the MS store “played together” whereas, in the Apple store, they “communicated each other.” However, more importantly, the MS Store needs something unique rather than copying its competitor. Otherwise, it might follow what Sony showed after it opened Sony Stores.
David Kelley, the president of the IDEO, visited Toronto and talked with Roger Martin, the former dean of Rotman School of Management, under the title of unleashing the creative potential within us all.
He claimed that we need three things to innovate routinely. They include creative confidence, guided mastery, and design thinking.
First, creative confidence (or self efficacy proposed by Bandura) enables us to go beyond inside-the-box thinking. Next, guided mastery (or a series of small successes) helps us to generate wild ideas without losing our flames. Finally, design thinking (or mindful or open-mind attitude) encourages us to try something new, in particular when we work with others.
While introducing the three elements of routine innovation, he emphasized empathic observation by sharing with us the projects that his employees or students have conducted. For example, his team once aimed to help K-12 students in California eat more healthy food. Their key findings were that lunch is not just for food but a social activity. As such, they proposed games in which kids come back to the table together, sit down together, and eat vegetables together. This game activity successfully led kids to eat more vegetables.
… Samsung is a good example of a “technology push” firm. Samsung has been a late mover in the electronics market. Responding to unparalleled business challenges, the company first expanded its design team from 200 designers in the late 1990s to 1000 designers in 2012. Samsung has made noticeable debuts in winning several international design awards. However, the company’s intuitive and analytic teams needed to work closely before they were able to deeply understand and appreciate each other’s way of working. The forced collaboration produced challenging decision-making conflicts—the types of conflicts that are difficult to resolve without a moderator. Instead, decisions were made exclusively by the intuitive team or exclusively by the analytic team. This issue explains why Samsung has performed well in design awards, but has not yet introduced an iconic product like the iPhone…
Technology-push path
… Apple approaches design thinking differently from Samsung. Its design team does not communicate with its manufacturing team. Instead, an independent team (consisting of Steve Jobs and his supporters) made most of the firm’s business decisions. In the process, Jobs limited the decision-making power of the analytic teams in order for them to be comparable with the power of the intuitive team. Note that although Steve Jobs was often criticized for his assertive decisions, he did free the intuitive team from the analytic team. As a result, Apple products are welcomed by a massive number of consumers—even though their individual features do not necessarily outperform the products manufactured by their competitors …
Although the same moving walkways are installed in the airports in Japan and Canada, the two countries place them differently probably because of the different cultural norms: Japanese walk on the left side while Canadians walk on the right side.
[dt_gap height=”10″ /]People want modern shopping experience though they often go to the place the tradition is preserved. Indeed, balancing the tasteless convenience and inconvenient taste is challenging. The old downtown in Seoul has been much changed and people will evaluate this movement soon.
There is nothing much skiers can do while they are sitting on the lift. Although some chat with other skiers sitting next to them or make/receive a few phone calls, others keep quiet and desperately search for something to kill their ten-minute boredom.
I have met an interesting OOH (Out-Of-Home) advertising at Yongpyong, a Korean ski resort. The marketers of the Tiguan at the Volkswagen made its back side using paper and then attached it to the lift. Most skiers including me who take this lift cannot help but look at the rear side of this car for over ten minutes until they get off the lift and hit the slope. Cutting/painting papers like a car may not cost much but doing so seems to work; I now become very familiar with this car, at least, its back side!
More importantly, I find this advertisement interesting and infer that the brand, Volkswagen, might be interesting as well. This way of thought is well established in a classic paper in which the attitude toward the advertisement (Aad) plays a key role in shaping the attitude toward the brand.
This article presents the results of a study designed to obtain a better understanding of the effects of using valenced visual information in advertising. In the study, subjects saw advertisements for hypothetical products that contained affect-laden photographs with different valences (Picture Type Manipulation). The results indicate that the affect-laden photographs had an effect on both attitude toward the advertisement (Aad) and brand attitudes; however, no differences were found in the product attribute beliefs that were formed. Photographs that were evaluated positively created more favorable attitudes toward the advertisements and brand attitudes, whereas the reverse was true for photographs that were evaluated negatively. The results of an analysis of covariance indicate that the inclusion of both the predicted attitude from structured scales (ΣΣbi,ei) and elicited beliefs did not eliminate all the reliable Picture Type effects on brand attitudes; however, the inclusion of Aad did eliminate these effects. In addition, Aad was found to affect brand attitudes for advertisements that contain only copy, and evidence is presented that Aad and brand attitudes are separate hypothetical constructs. Finally, a Dual Component model is presented to explain the effects of visual and verbal information in advertisements.
In 1993, we were students in an engineering school and obsessed in robots. We organized a group of robot builders. We studied hard and enjoyed school life including group activities. After graduation we were all scattered in diverse areas and experienced how big industries run from products and service planning to launch and after service. After decades of practical experience in industries, we realized that we might build our own 3D printer by ourselves with expertise in control. Decades of industrial experience definitely helped a lot in designing, developing and planning for a production. Robots can be defined as a machine to perform pre-programmed activity and adjust its action in accordance with environmental change. By this sense, RAPY system is a robot. Now we are stepping our first foot in making robots. With our system we continue to push our limits to bring more sophisticated system within our lives.
With the help of position feedback control system, RAPY has an ability of disturbance rejection, which means it can resists against not only external shock but also internal mis-tracking caused by build up errors. 3D printers operate not only for a couple of minutes but for several hours to print out a single object. As a result your printer may run dozens of hundreds of hours in total to meet your need. The situation is quite different from that of using 2D printers. This is why 3D printers need a rigid structure for its stability against long run.
At the Gleneden ski resort, lift tickets (above) contain full information only on one side. Date, type, and bar-code number are above and the legal notice is in the bottom. Then, skiers fold the other half of the lift ticket over so the sticky sides stick together over the wicket.
Interestingly, at the Yong pyong ski resort, one of the biggest ski resorts in Korea, lift tickets (below) contain information on the front as well as the back side. Instead of using sticky glue and wicket, skiers simply use plastic to attach it to their ski wears. Yongpyong resort seems to deliver more detailed information to its skiers by changing the design of the lift ticket; date, type, hour, price, and tax information are printed in the front side, and usage information, notice, emergency contact, and resort phone number are printed in the back.
[dt_gap height=”10″ /]Using taxi is tough where its fare has been traditionally determined by negotiation (e.g., Tuk tuk in Thailand). Even when the taxi driver turns on the meter, foreigners sometimes arrive at a wrong destination because they cannot speak local language. In order to relieve these concerns from the international travelers, some Bangkok hotels provide an interesting concierge service.
When a traveler asks a hotel employee for taxi, the concierge asks where the traveler wants to go. Then he checks the destination on the list or writes it down in the bottom in English as well as in Thai. When a taxi arrives, he writes down the taxi plate number, speaks loudly to the driver the destination, and then passes the card to the traveler. Although the card plays nothing, many foreign travelers mentioned that simply keeping it with them while sitting in the taxi helps them feel safe and secure.
Alternatively, Uber now eliminates all these hassles. 🙂
Everyone has dreams but only few pursue them. I love the anecdote of the inventors of the world’s first DC motor 3D printer, RAPY (Rapid Advanced Printing sYstem). I decide to support it at the Kickstarter. I learn how to use this machine now and hope to “play” with it soon. The following is what RAPY is about on the Kickstarter.
