Self service kiosks are everywhere. Where are people?

The Frankfurt airport in Germany has Nespresso Coffee kiosks. They brew coffee.     The canteen at Copenhagen Business School in Denmark has a self-checkout system. It tells how much I should pay.     The Max, a fast food restaurant in Stockholm, Sweden, has a do-it-yourself kiosk stand. It receives orders.     A hotel in Oslo, Norway,…

Details

Louis Kahn, the architect of IIM Ahmedabad

I came to know Louis Kahn at the Design Museum, London. This little museum held an exhibition called the power of architecture and introduced him and his work. Louis Kahn (1901-74) was one of the most influential architects of the twentieth century. With complex spatial compositions and a choreographic mastery of light, Kahn created buildings…

Details

Verbal instructions do not work

People often use verbal signs to give instructions to others. The store owner posts a sign on the window saying, “This is a window, please use the door.” Government officers paint “Look Right” at the pedestrian crossing. However, I have observed numerous store visitors and pedestrians mistakenly push or slide the window and look left…

Details

Train experience: Mechanical vs. Electronic

I recently traveled on trains in UK (London – Edinburgh) and in Korea (Seoul – Busan) and found two interesting differences. First, I used a physical train ticket in UK and used an electronic ticket in Korea. In UK, I collected a paper ticket at the station and then physically showed it to the conductor…

Details

Advantage of popular first name

First name (or given name) is the name that identifies a specific person. It differentiates a person from other members of a group, such as a family or clan, with whom that person shares a common last name (or family name). While last name is normally inherited, first name is “free to choose” and thus can…

Details

Make public communication points useful

Nowadays, people rarely use pay phones or mailboxes run by government. Instead, they prefer to use private services when communicating with others; they use mobile phones or gmails. As people find the contemporary public services slow and inconvenient, they avoid public communication points. Ironically, most of the public communication points such as pay phone booths and mail boxes are…

Details

Pay toilet, spoiled customer, and mental accounting

I have seen pay toilets at train stations or tourist spots in London. Since paying money to use public toilet was new to me, I simply thought making profits by victimising tourists is unethical. However, one of my friends who has been living in London for a few years said money should be collected to maintain toilet clean.…

Details