All posts by Jaewoo Joo

Jaewoo teaches and writes about design thinking, behavioral economics, and field experiment for customer experience. He is professor of marketing and participating professor of experience design at Kookmin University. Jaewoo has been Visiting Scholar at Stanford University since September 2024.

Helmet-shaped booth of an insurance company

DML_AIA

DML_AIA

OOH (Out-Of-Home) advertising is any type of advertising that reaches the consumer while he or she is outside the home. Since this medium is in contrast with broadcast, print, and Internet advertising, it is focused on marketing to consumers when they are “on the go” in public places, in transit, waiting (such as in a medical office), and/or in specific commercial locations (such as in a retail venue) (see more in Wikipedia).

While staying in Bangkok, I met a creative OOH advertising made by AIA (Chinese: 友邦保險), a Hong Kong-based insurance company who has offices in many Asia-Pacific countries. I found many helmet-shaped booths standing on the street: some are used for bikers or cyclists to take some breaks and others are used for simple demonstration. Although the booths may not enhance the real security of the street, I felt safe when I saw them, which is similar to when I saw Starbucks or Tim Hortons on the street. More importantly, I inferred my psychological security from the real security; I considered AIA as a company who can protect me from a dangerous financial market. Nicely done! 🙂

TCDC, Design center at Bangkok, Thailand

Bangkok is well-known for Kao San Road, Pad Thai, and foot massage. Like other Asian cities, however, it has an upscale design center. Thailand Creative & Design Center (TCDC) is located on the top floor in the Emporium shopping complex, a luxurious shopping mall in Bangkok. As this center is located at the heart of the city (Phrom Phong BTS station) and provides a wide variety of learning resources, it was crowded with young Thailand students who read books, discussed group projects, and participated in exhibitions about, for instance, 3D printing.

DML_Design center in Bangkok

DML_Design center in Bangkok

Interestingly, a huge red board stands in front of the TCDC and it contains many business cards. This board might play a role as a market; people who look for their partners or who need help, they can contact with other experts such as manufacturers, suppliers, traders, investors, consultants, etc.

DML_Design center in Bangkok

DML_Design center in Bangkok

DML_TCDC brochure

Teaching design in the business school

Some business schools offer design courses. The first business school that I introduce is the College of William & Mary’s Mason School of Business. According to the 2013 Bloomberg Businessweek Best Undergraduate Business-Schools ranking, it is the best in the nation for marketing (see the article here). In this school, undergraduate students learn and experience “design process” in their design courses such as “Creativity & Innovation,” “Sustainability Inspired Design,” or “Design as Strategy” led by two marketing professors, Scott Swan and Michael Luchs.

20130802_@ Williamsburg (2)

This business school has many top-notch marketing researchers, has a close relationship with other institutions and firms in Virginia, and has a brand new building. However, what truly makes this school stands out among a long list of US business schools includes its interdisciplinary courses and a unique space called Design Studio.

20130803_@ Williamsburg (4)

With Jim Olver, Scott Swan and Michael Luchs spent enormous effort in redesigning a relatively detached, corner space in this building. They flattened the floor, made the moving boards by fastening the plates and metals with ropes, purchased square black cushions, and placed the table tops on top of the carts for moving carts.

20130803_@ Williamsburg (8)

20130803_@ Williamsburg (10)

20130803_@ Williamsburg (7)

Their hard work paid off. When they run design courses in this Design Studio, students have lively brainstorming discussions, instantly review new concepts, and actually build the mock-ups of their outcomes.

Teaching design to high school students

 

DML_Martin Linder

Martin Linder, Industrial Design Professor at San Francisco State University, gave a speech at Yonsei University on his unique program called iDo. iDo started in 1993 with 6 mentors; now it runs with more than 25 mentors for 40 weeks of five-weekly classes. According to the webpage:

Industrial Design Outreach (iDo) promotes the field of industrial design and uses its methodologies to enhance the education of both high school and university students. Through hands-on interdisciplinary design projects, iDo provides high school students with experiences that foster curiosity, promote creativity, and build self-confidence. By developing and delivering design curriculum to high school students, university students gain experiences that promote teamwork; enhance communication, organization, and improve presentation skills; and provide a forum for participants to give back to their community.

The Industrial Design Outreach institute is an educational enrichment program that introduces students to a number of educational opportunities in areas of industrial and graphic design, computer software tools, and traditional and modern manufacturing systems. The mission of iDo is to promote the field of industrial design and use its methodologies to enhance education. iDo provides high school participants with a no-cost introduction to design. Participants and San Francisco State University (SF State) students majoring in design collaborate on developing and delivering hands-on interdisciplinary design projects. These experiences foster curiosity in youth participants, promote creativity, build self-confidence, and allow participants to develop valuable vocational and college skills. In turn, college students learn to build and deliver curriculum, which enhances their communication, organization, presentation, team building, and design skills.

University students involved in this project visit high schools and teach design basics such as tools and materials and design process such as research, ideation, and prototyping. In most cases, they work together with high school students and create tangible products such as pencil boxes, clocks, and even kites.

DML_Martin Linder

New product project: Tumbler with a sugar indicator / Sticky toilet seat cover

Two groups of the students who took the course, Design Marketing 2013 Fall, made their interesting presentations.

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1. SugaVoid (made By Geon Lee, Minhyeong Park, Minji Hwang, Donggyu Jung, and Jiyun Kim)

https://youtu.be/KnbNxjo576g

Sugavoid

Problem: WHO(world health organization) suggests that sugar intake should be less than 50g for adults and less than 35g for kids. However, since students drink about 2 cans of soft drinks a day, consuming 50g of sugar, and then intake additional sugar from other foods, they usually go beyond the recommended amount of sugar per day.  The students took research of 25 randomly selected people and found that people are willing to adjust the amount of sugar that they take when they recognize that they are taking too much sugar. How do they help people notice how much sugar they take a day?

Solution: They propose a tumbler called SugaVoid which measures and indicates how much sugar is included in the liquid. In particular, it indicates the amount of sugar visually (sugar cubes) rather than verbally (grams) and communicates this information with other applications to help consumers keep track of and their sugar consumption.

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2. Sticover (made by By Jihwan Hong, Seorin Jeong, Jaemyun Park, Ikhwan Kim, and Seunghye Ryu)

https://youtu.be/Itwr6B1iIhE

Sticover

Problem: People desire to use clean toilets in public spaces. However, the market does not satisfy rapidly growing customer needs of hygiene.

Solution: They propose a sticky toilet seat cover called Sticover. In the present, competitors focus on either price or comfortableness. For example, Hyzen and Cleancover are relatively easy to use but expensive, whereas Sanicool is cheap but uncomfortable. Their proposed Sticover is not only comfortable but also reasonably priced. It specifically targets the business owners who want to provide clean experience to their customers. They consider conducting a cost leadership strategy with other 4p marketing mix, and position sticover as a mandatory item.

Ground level traffic lights help pedestrians be safe

Tactile paving is a system of textured ground surface indicators. It aims to assist pedestrians who are blind or visually impaired (see Wikipedia) and is also called truncated domes, detectable warnings, Tactile Ground Surface Indicators, or detectable warning surface. In Seoul, Korea, some of the tactile pavings light up at night. Interestingly, its color turns the same color with the traffic light; it turns red when the traffic light is red, and it is green when the traffic light is green.

DML_tactitle paving 01   DML_tactitle paving 02   DML_tactitle paving 03

This lighting system will not only benefit visually impaired pedestrians; it will also enhance the safety of the pedestrians who are distracted by their own tasks (e.g., listening music by earphones or sending text messages by their smart phones)!

How can we learn and acquire skills?

20131014_Stellan Ohlsson @ SKKU_Skill acquisition (2)

Stellan Ohlsson, Professor in Psychology at University of Illinois at Chicago visited COGENG (Cognitive Engineering Lab) at SKKU and gave a speech on skill acquisition. He introduced his own work of learning from errors in which he argues that, in order to acquire or specializes in a certain skill (e.g., changing a lane to the left while driving), people should not only perform a certain task (e.g., turning the steering wheel to the left) but also detect and correct errors (e.g., turning the steering wheel to the left only when a car behind approaches). According to his constraint based approach, a skill is acquired only when a certain action with a negative outcome is unlearned (e.g., turning the steering wheel to the left slowly so that being hit by the car behind).

Certainly, there are many more ways to acquire skills. According to his review paper published in 2008, there are at least nine different ways of how people acquire skills.

1. Internalize direct instructions

2. Generalize from specific examples

3. Analogize to prior skill knowledge

4. Reason from prior declarative knowledge

5. Encode results of heuristic search

6. Strengthen positive outcomes

7. Unlearn actions with negative outcomes

8. Discover short cuts in execution histories

9. Accumulate statistical information

Preference reversal of environmental friendly product

Joo @ PHBS

  • “Preference Reversal of Environmental Friendly Product,” Presented at the HSBC Business School, Peking University, ShenZhen: China, October 30, 2013.

Do consumers like the environmental friendly products they buy? My colleague, Bohee, and I borrow the literature from the Behavioral Decision Theory and argue this is not always the case; consumers often choose the green product even though it does not work well. This suggests that, in some cases, environmental friendliness could be merely a marketing gimmick.

 PHBS

Behavior change requires time

Changing behavior is important but challenging. Thus, it attracts huge attention among practitioners as well as researchers. For instance, Charles Duhigg introduced various examples in his book, The Power of Habit: Why We Do What We Do in Life and Business. Professor BJ Fogg at Stanford University proposed a behavior change model at the Persuasive Technology Lab. Designers graduating from the ID, Illinois Institute of Technology summarized the mechanisms and tools on their website, Brains Behavior and Design Group. Most recently, Professor Dilip Soman at University of Toronto teaches Behavioral Economics in Action at his online course.

DesignMarketingLab_Behavioral Economics in Action

For me, I have long wished to be ambidextrous. In Asia, however, using left hand to do something (e.g., eating, writing, pointing, etc.) is not viewed appropriate and I had no chance to practice my left hand. Therefore, I have experimented myself since when I left for Canada whether I can practice my left hand so that it performs as well as my right hand does.

Brushing teeth with my left hand was relatively easy at night. However, doing so in the morning was extremely challenging. Although I have brushed teeth with my left hand for the past 10 years, I often find myself brushing teeth with my right hand when I am sleepy or tired, which is often the case in the morning. Indeed, ten-year is not sufficient to master brushing teeth with my left hand probably because I did not stop brushing teeth with my right hand.

I had different experience regarding controlling the computer mouse. Certainly, using mouse with my left hand was very challenging in the first couple of years. However, 3-year of intensive practice paid me off. I could click, drag, and drop icons using my left hand without noticing that I did so with my left hand. This habit relieves the shoulder pain and I can work longer than before. Three-year was sufficient to master using the mouse with my left hand probably because I completely stopped using the mouse with my right hand.

DesignMarketingLab_Left handed mouse

I plan to start sketching/drawing with my left hand this year. Different from brushing teeth or controlling computer mouse, I have not drawn before. In other words, I have no habit to unlearn but need to develop a new habit only. I hope skipping the unlearning stage takes me less time/effort to master sketching with my left hand.

Jan Chipchase @ Seoul

Jan Chipchase

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Hidden in plain sightSpeech at Seoul by Jan Chipchase (Executive Creative Director of Global Insights at Frog, Author of Hidden in Plain Sight)

Title: “Leap of Faith”

Synopsis:  “Drawing on over a decade working for Fortune 500 and Korean clients Jan’s talk will explore the use of real-world insights to inform and inspire design, strategy, challenge minds and flutter hearts. The talk will cover a sample project all the way through to cutting edge techniques in obtaining insight and discuss why sometimes, against the better judgement of the organization it requires a leap of faith.”

Time: October 28, 2013 (Mon) 4-6PM

Place: Conference Hall, Administration Building, Kookmin University

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관찰의 힘얀 칩체이스 서울 강연 (프로그 디자인, 크리에이티브 디렉터 / 관찰의 힘, 저자)

제목: 믿음의 도약

시놉시스: 얀 칩체이스는 지난 10년동안 포춘 500대 기업과 한국 기업들을 대상으로 프로젝트를 수행하면서, 현실 세계에서 발굴한 인사이트가 디자인과 전략을 개선하고, 틀에 갇힌 사람들의 생각에 도전하며, 심지어는 사람의 마음을 움직일 수도 있다는 점을 보여주었습니다. 본 강연에서는, 기존에 수행한 프로젝트 뿐만 아니라 인사이트 발굴에 사용되는 기법들도 함께 선보일 예정이며, 다양한 사례와 기법들을 통하여 언제, 왜 데이터에 기반한 판단보다 믿음이 조직의 발전에 도움이 되는지 논의하려고 합니다.

시간: 2013년 10월 28일 (월) 오후 4-6시

장소: 국민대학교 본부관 학술대회장

참고 1) 동아비즈니스리뷰 인터뷰 (201308): “르완디 시장조사때 밀수꾼 인터뷰… 극단적 아웃라이어는 통찰의 보고”

참고 2) 조선일보 인터뷰 (20131008): “제품 기능에만 치중하면 실패… 소비자 깊숙한 내면적 욕망 읽어야”

 

 

Welcome Jan! On Oct 28, 2013, he gave a speech at Kookmin University, Seoul. He shared with the attendants his unique perspective and rich insights as an Executive Creative Director of Global Insights at Frog and author of Hidden in Plain Sight. In total, 280 people showed up. This event was run by Ran Yoon who is working at the product development team, SK Telecom, and used to work at the marketing team, Samsung Electronics Canada. One of the attendants, Jaeyong Yi, the president of PXD, a Korean design consulting agency, wrote his review in Korean language.

 

Jan Chipchase @ Kookmin University

Jan Chipchase