Hyundai Motors, UX for car marketing

Hyundai i30

Hyundai released i30 in Europe. So far, most of its marketing messages focus on how it looks (design) and what special features it has (convenience). However, I came up with a different thought after watching a youtube video that one of my German friends recommended me to watch. In the video, Martin Winterkorn, the Chairman of the Volkswagen AG, studied the Hyundai i30 personally at the Motorshow in Frankfurt IAA 2011.

[youtube=https://www.youtube.com/watch?v=YpPNVSQmR5c]

Between 1:30 and 2:00 minutes, he tilted up and down i30’s steering wheel and then said,

“There is no noise. BMW can’t do it. We can’t do it”

I am surprised to find that the car made by Hundai makes no noise while those cars made by BMWs or VWs may make some noises when the steering wheel is tilted. Interestingly, some BMW drivers already posted this issue on a website to look for a solution (e.g., Creaking noise when tilting steering wheel). Now, Hyundai marketers can go beyond traditional issues such as look & feel, convenience, or gas mileage to raise a new issue (e.g., noise of tilting steering wheel or, more broadly speaking, user experience) and differentiate their cars from their competitors.

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