Canadians living in Ontario buy wines at LCBO (Liquor Control Board of Ontario). People working at this place often check photo-ID (e.g., driver license) to verify whether the buyer is old enough to drink alcohol. These carefully-managed and highly safe liquor stores sometimes make their customers unhappy, in particular, those who forget to bring their IDs.
Therefore, LCBO needs to educate their potential customers to always present their IDs to the employees at LCBO. Instead of forcing us to do something, it tell a gentle story that people can easily empathise with. Inside the toilette of one of the University of Toronto buildings, a black-and-white print advertisement is placed on the wall. It shows two photos with a sentence, “First year or fourth year?” This advertisement nicely associates what we find it difficult in our daily school life (e.g., guessing someone’s year) with what they find it difficult in their workplaces (e.g., guessing buyer’s age). Empathic story-telling works for advertisement.